Frequently asked questions
Shipping
Where do you ship?
We ship Australia-wide.
How long will my order take?
Orders are packed within 1-2 business days. Metro deliveries usually arrive 2-6 business days after dispatch, regional and remote areas 5-12 business days.
What does shipping cost?
Shipping is calculated at checkout based on your address and the size and weight of your order, so you see the exact cost before you pay.
Will my order arrive in one delivery?
Not always. Bulky items such as outdoor furniture sets may ship separately, at no extra cost to you.
Returns
What is your return window?
You have 30 days from delivery to request a return. Items need to be unused and in original condition and packaging.
Are there items you can't take back?
For hygiene and safety reasons we can't accept used head socks, life jackets worn in water, or any item showing wear.
Who pays return postage?
For change of mind, you do. If the item is faulty, damaged or incorrect, we cover it.
How long do refunds take?
Refunds are issued to your original payment method within 5 business days of us receiving the return. Your bank may take a few days more to show it.
Products
Is your fishing gear suited to Australian conditions?
Yes. We stock tackle, rods, reels and safety gear from brands like Blue Seas Tackle Co, Swimerz, Artizan, Rig Ezy and Finesse, chosen for local fishing.
An item I want is out of stock. What now?
Email us and we'll let you know when we expect it back.
Orders and support
Can I change or cancel my order?
Get in touch as soon as possible. If your order hasn't been packed yet we can usually help.
How do I contact you?
Email hello@skylarkoutdoors.com.au or use our contact page. We answer our own emails.